سياسة الاسترداد

Entity: Global Family Aids

At Global Family Aids, every donation goes directly towards funding humanitarian aid, clean water projects, food distributions, and emergency relief programs. Because donations are immediately allocated to active field projects, all contributions are generally considered final and non-refundable.

1. Exceptional Refund Circumstances

We understand that errors can happen. We will review and process refund requests under the following specific conditions:

• Duplicate Transactions: If a technical error causes a donor to be charged twice for the same transaction.

• Unauthorized Transactions: If a donation was made fraudulently using your card or account details without your consent.

• Incorrect Amount Entered: If an extra zero or incorrect numerical value was typed by mistake during payment.

2. Timeframe & Request Process

To request a refund under the eligible conditions:

• You must notify us within 14 days of the transaction date.

• Email your refund request to info@globalfamilyaid.org with the subject line "Refund Request - [Your Full Name]".

• Include your transaction ID, payment receipt, date of transaction, and the reason for the request.

3. Processing & Chargebacks

• Approved refunds will be processed back to the original payment method used within 5 to 10 business days.

• If you suspect fraudulent activity on your card, please contact your bank or credit card provider immediately.